Cancellation policy All appointments must be canceled a day before the appointment time. It is the customer’s responsibility of cancellation. If cancelling after hours, please leave a detailed message. If appointment was booked on the same day, minimum cancellation time is 4 hours before your appointment time. Should these measures not be taken, the cost of ( $200+HST) will be charged. Payment must be made within 7 business days. Failed payments will be charged with a 10% monthly fee and the account will be forwarded to collections.